General Terms and Conditions
1.1 These general terms and conditions (“terms”) apply to all orders and the purchase of goods that the customer (“customer” or “you”) makes with us via ODEEH.com or any other means, as well as for all our related deliveries and services. Your contractual partner is ottoundehrlich retail UG, An der Goldleite 2, 97232 Giebelstadt, Germany. For store and online management: Odeeh Space, ottoundehrlich retail UG, Potsdamer Str. 81 A, 10785 Berlin, Germany (“we”), which operates ODEEH.com and the associated webshop.
1.2 These terms apply in the version valid at the time you place your order. We reserve the right to change the terms from time to time or to adapt them in accordance with the applicable laws and therefore kindly ask you to check the then-current terms for each of your purchases.
1.3 We do not accept any deviating terms and conditions. This also applies if we do not expressly object to any such terms and conditions.
2. Order and conclusion of the contract
2.1 The presentation of goods under ODEEH.com shall not be considered a binding offer from us. The goods you have selected are collected in a virtual shopping cart. Goods in the shopping cart are not reserved for you and can be purchased in the meantime by other customers. After entering your contact details, payment, and shipping information, you submit a binding offer yourself by clicking the order button. Before confirming your order, you have the opportunity to check your details and make changes or correct errors if necessary. Your binding order can only be submitted if you have explicitly accepted these terms and conditions.
2.2 After receiving your order, we will immediately confirm the receipt of your order via email to the email address provided by you. This confirmation of receipt includes all information about your order. Please note that this confirmation of receipt shall not be considered an acceptance of your purchase offer but is for your information only.
2.3 The contract is only concluded by our express order confirmation via email, or by shipment of the ordered goods.
2.4 We have the right to reject your offer without giving reasons. This might be the case in particular if the delivery is legally not permitted, if any fraud and credit check results are negative, or if due to the circumstances, we suspect that the goods are purchased by you for commercial resale, or that the order is made otherwise fraudulently or abusively.
3. Delivery terms
3.1 We deliver to customers who have their usual residence in one of the countries designated in the order process (order and billing address). Generally, we deliver only to the country of the billing address, unless otherwise stated during the ordering process. Not all products are available for sale and delivery to all countries. We deliver exclusively to consumers and in each case in normal household quantities only.
3.2 Picking up the goods yourself is possible.
3.3 Unless otherwise specified, the shipment will be made to the delivery address you have specified. We deliver in Germany within up to three working days and in other countries within up to six working days, in each case after order confirmation and receipt of payment. We may inform you about deviating delivery times and, if applicable, additional shipping costs in connection with the relevant display of goods or as part of the ordering process. The prices and any applicable shipping costs are displayed in the order mask before you submit the order, and we will also include them in our order confirmation.
3.4 We are entitled to partial shipments to the extent this is reasonably acceptable to you. In such cases, the applicable shipping costs incur only once.
3.5 Should the delivery of the goods fail due to your fault and despite three delivery attempts, we may withdraw from the contract.
3.6 If the ordered goods are not available because we have not been supplied with these goods, or not correctly, or not on time by our own suppliers, and if we inform you about this without undue delay, we may withdraw from the contract. This shall not apply if we have explicitly assumed the risk of obtaining the ordered goods.
3.7 In case of withdrawal under section 3.5 or 3.6, we will immediately refund the relevant payments for goods not delivered (including the corresponding shipping costs paid by you); for any such refund, we will use the same payment method that you used to make your payment.
4. Prices, shipping costs and retention of title
4.1 All prices at ODEEH.com apply as displayed at the time of ordering.
4.2 Prices for shipment to countries of the European Union (“EU”) are set out in Euros (EUR). Prices for shipment to all other countries are set out in Euros (EUR). The price displayed when you submit your order is the price you pay; this applies independently of exchange rate fluctuations. Any reimbursements are also made based on the initial price you paid, independently of exchange rate fluctuations.
4.3 The prices quoted for deliveries to countries in the EU include value-added tax as applicable in Germany unless expressly indicated that for deliveries to a destination in the EU (other than Germany) the local value-added tax will be applied; for deliveries to countries outside the EU, the prices exclude value-added tax.
4.4 The shipping costs are displayed separately in the order process and may depend on the order quantity and of their chosen delivery. The goods will be shipped with the specified service provider and via the chosen shipping method. Detailed information is available online at ODEEH.com, and during the order process before sending your order.
4.5 We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
4.6 The delivered goods remain our property until full payment of the purchase price.
5. Terms of payment, set-off, and right of retention
5.1 We generally offer you the following payment methods: credit card (VISA®, Mastercard®), direct banking, PayPal®; please note that for certain goods or destinations not all payment methods may be available.
5.2 If the payment is processed by an external payment system provider, the processing of your payment is subject to the processing terms of this payment service provider.
5.3 In case of payment by credit card, direct banking, and PayPal the debiting of your corresponding payment account at your provider occurs upon shipment of the ordered goods by us.
5.4 If you pay with a credit card or use any other payment method based on an account not denominated in the currency displayed at your purchase, your account will be charged on the basis of the applicable exchange rate as applicable on the day your payment card issuer or payment service provider processes the transaction and as determined by such issuer or provider.
5.5 You agree that you will receive invoices and credit notes in electronic format only.
5.6 We are entitled to charge a standard reminder fee at the amount of EUR 5.00 per reminder if you are in default of payment. This shall not apply if you can prove that we suffered no damage or damage materially lower than the amount of EUR 5.00 in connection with our reminder.
5.7 You are not entitled to set-off against our claims unless your counterclaims have been confirmed by a final and binding court decision or are undisputed. You are also entitled to set-off against our claims if you assert claims for defects or counterclaims from the same purchase contract. You may exercise any retention rights against us only if your counterclaim results from the same purchase agreement.
6. Statutory right of withdrawal
6.1 As a consumer you have a legal right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to his or her commercial nor to his or her professional activity. The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacturing of which an individual selection or determination by the consumer is material or which are clearly tailored to the personal needs of the consumer.
End of withdrawal instructions
Important advice: The right of withdrawal expires in case of the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
6.2 Please avoid damaging and staining the goods. If possible, please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please provide suitable alternative packaging for sufficient protection against transport damage, to avoid claims for damages due to insufficient packaging. Please note that the modalities mentioned here are not a condition for the valid exercise of your statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (ODEEH Space, Potsdamer Str. 81A, 10785 Berlin, Germany, Tel: +49 (0)30 263 976 23, email: email@example.com) of your decision to withdraw from this contract with an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you to you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we have been informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction unless we have expressly agreed otherwise; in any event, no fees will incur to you as a result of such reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (ODEEH Space, Potsdamer Str. 81A, 10785 Berlin, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back)
To: ODEEH Space, Potsdamer Str. 81A, 10785 Berlin, Germany, Tel: +49 (0)30 263 976 23, email: firstname.lastname@example.org
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (1)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of customer(s),
Address of customer(s),
Signature of customer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
End of withdrawal instructions
7. Provisions for a voluntary right to return goods within 28 days of receipt
7.1 Irrespective of your statutory right of withdrawal, we voluntarily grant you the right to return the purchased goods within 28 days of receipt of the goods in accordance with the following provisions. The voluntary right of return does not apply to the purchase of gift vouchers.
7.2 If you make use of your right to return the goods, we shall reimburse all payments received from you to you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of type of delivery other than the least expensive type of standard delivery offered by us). However, the shipping costs will only be reimbursed if you return all goods (full return) and for returns within the EU/EEA. We do not reimburse shipping costs for deliveries to destinations outside the EU/EEA.
7.3 We will bear the costs of the return shipment. The goods must be returned from the same country where the goods were delivered to. If the initial delivery did not include a return slip and label, please contact our customer service (see section 14 below).
7.4 The voluntary right of return applies only to goods that have been used exclusively for viewing or fitting purposes. The goods must otherwise be unused, unworn, undamaged, unwashed, and in perfect condition. The original labels must not be removed. The product packaging for tights or stockings must be unopened and the seal must not be removed; they must not have been used for fitting purposes. In any event, the goods must be complete, i.e. in the original sales packaging, together with any manuals and undamaged seals or other components. If these conditions are not met, we are not obliged to take back the goods.
7.5 The return must be made within 28 days after receipt of the goods to ODEEH Space, ottoundehrlich retail UG, Potsdamer Str. 81 A, 10785 Berlin, Germany. For meeting the deadline, it is sufficient if you send out the goods before the end of the deadline.
7.6 This voluntary right of return does not limit your statutory rights, including your above described statutory withdrawal right.
8. Statutory liability for defects; manufacturer's guarantee
8.1 The goods offered under ODEEH.com are subject to the statutory liability for defects. For claims for damages due to defects, the provisions of section 9 shall apply.
8.2 Please note that any guarantees granted by manufacturers of certain goods shall apply in addition to the statutory liability for defects. Manufacturers’ guarantees are the exclusive responsibility of the relevant manufacturers. Details of the scope of such guarantees are provided in the guarantee terms that may be provided together with the goods or may have been published by the manufacturer.
9.1 We are liable to you in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions for damages or compensation of wasted expenditure.
9.2 Our liability for death or bodily injury, from the violation of any guarantee, agreed with us, as well as under the Product Liability Act, shall remain unaffected by the above limitations and exclusions of liability.
9.3 In other cases, we are only liable for breach of a contractual obligation, the fulfillment of which is a condition for the proper performance of the contract, and may be reasonably expected by you (material obligations) and limited to the replacement of the foreseeable and typical damage.
10. Copyright and usage rights
We own copyrights in and/or valid licenses regarding all pictures, films, and texts published under ODEEH.com. The use of any such pictures, films, and texts is not permitted without our prior written consent.
11. Data protection
We process your data for the receipt and processing of your order and in accordance with the applicable statutory provisions
12. Contact for questions, comments, and complaints
About any questions, comments, or complaints regarding your order and its processing, you may always contact our customer service. You can reach our customer service from Monday to Friday (except on national holidays) from 9:00 am to 5:00 pm (CET) under the telephone number +49 (0)30 263 976 23 and via email to email@example.com For more details about our customer service, visit ODEEH.com
13. Dispute Resolution
The EU Commission has created an internet platform for the online settlement of disputes. This platform serves as a point of contact for out-of-court settlements of disputes concerning contractual obligations arising from online sales contracts. More information is available under the following link: https://ec.europa.eu/consumers/odr. However, we are neither obliged nor willing to participate in a dispute resolution procedure in front of a consumer dispute resolution board.
14. Contract language, storage of the contract text
14.1 You may order goods and communicate with us in the German or English language.
14.2 You can view these terms and conditions at ODEEH.com. In addition, you can save or print these terms by using the corresponding functions of your browser. You can also download this document in PDF format from https://www.odeeh.com/agb.pdf and archive it on your own device. To open the PDF file, you need the free program Adobe Reader (at www.adobe.de or get.adobe.com/reader) or a comparable program that supports the PDF format.
14.3 You can easily archive these terms and conditions as well as the data of your order by either downloading the terms and conditions or storing the data summarized on the last page of the ordering process of ODEEH.com using the functions of your browser as described above or you are waiting for our automatic order confirmation that we will also send to the email address provided by you after you have completed your order. This email includes the details of your order and our terms and can be saved and printed with your email program or browser.
14.4 Other than set out above, the contract text will not be saved by us.
15. Final provisions
15.1 These terms and conditions are subject to German law excluding the UN convention on the international sales of goods, provided that any mandatory provisions of the applicable consumer protection laws shall prevail.
15.2 If one or more provisions of these terms and conditions are or become invalid, the remaining provision shall remain unaffected. Instead of the invalid provision, the relevant statutory provisions shall apply.
Version: 17th of September 2018
Ottoundehrlich retail UG – ODEEH Space
Store- und online management: ODEEH Space, ottoundehrlich retail UG, Potsdamer Str. 81A, 10785 Berlin, Germany. Zentrale: ottoundehrlich retail UG, An der Goldleite 2, 97232 Giebelstadt, Germany; Managing Directors: Jörg Ehrlich, Otto Drögsler, Kevin Stange; Register court: District court Würzburg, HRB 12328, VAT ID: DE294732635